Grievance Redressal Mechanism Cell

In compliance with the UGC guidelines, the college has established a Grievance Redressal Mechanism Cell to investigate into complaints/grievances received from faculty, staff and students. The Grievance cell is empowered to look into matters of harassment. Anyone with a genuine grievance may approach the members in person, or in consultation with the committee in-charge for Students’ Grievance Cell or Staff’s Grievance Cell.

OBJECTIVE:

The objectives of the Grievance Cell are to develop an approachable and responsible attitude among all the stakeholders in order to maintain a harmonious atmosphere in the institution.

1. A Grievance Cell is constituted for the redressal of the problems reported by the students and other stakeholders.
2. To develop an institutional framework to resolve grievances of students and other stakeholders.
3. Reassuring the Students to express their grievances / problems freely and frankly, without any fear of being victimized.
4. Identifying systemic issues that may be contributing to grievances and recommending solutions to address them.
5. Suggestion/ complaint Box is installed in the Administrative Block in which the students who want, put in their grievances.
6. Creating a positive and healthy work or learning environment by addressing grievances and conflicts promptly and effectively.
7. Encouraging accountability and responsibility among all parties involved in the grievance redressal process.

FUNCTIONS:

The Cell functions on the basis of the principle ‘the right to be heard and the right to be treated without bias’. The aim of the Grievance Redressal Cell is to provide an environment for the

1. Receiving complaints: The Cell will attend to all complaints/grievances received from students and other stakeholders, whether in person, by email or by complaint box, promptly.
2. Meeting: The cell will review all cases and will act formally accordingly; the chairperson of the Committee shall convene a meeting of the committee within 2 days of receiving the complaint from the faculty or from the aggrieved student.
3. Investigating complaints: The committee investigates complaints to determine their validity and gather information necessary for resolution. To the extent possible, the grievance will, be settled within 7 working days of receipt of the grievance and the student or other stakeholders informed accordingly.
4. Mediating or arbitrating disputes: The committee may provide mediation or arbitration to help parties reach a resolution.
5. Providing recommendations: The committee provides recommendations for resolution, which may include changes to policies, procedures, or practices etc.
6. Monitoring implementation: The committee monitors the implementation of its recommendations to ensure that they are effective and appropriate.
7. Reporting: The committee provides regular reports to the authority on the grievances received, their resolution, and any recommendations for improvement. The cell will seek direction and guidance from the higher authorities where the Cell is unable to arrive at any solution to the complaint, the matter will be referred to the principal/higher authority for a final decision in the matter.
8. Evaluating effectiveness: The Cell evaluates the effectiveness of the grievance redressal process to identify areas for improvement and implement changes as necessary.
9. Providing feedback: The Cell provides feedback to students or other stakeholders who raise grievances, to ensure that all parties understand the outcome and any next steps.
10. Submission of annual reports to the principal.

MECHANISM OF THE GRC:

1. Grievance redressal committee (GRC) shall consider only individual grievances of specific nature of students and staff.
2. The GRC shall not consider any grievance of general applicability or of collective nature of raised collectively by more than one employee/student.
3. Post receipt of the complaint/application the committee will decide on the merit of case regarding scope of further discussion investigation and act promptly.
4. GRC shall consider redressing of grievances within a reasonable time.

PROCEDURE FOR LODGING COMPLAINT:

1. The students may feel free to put up a grievance in writing/or online, any format available in the college campus and drop it in boxes.
2. The Grievance Cell will act upon those cases which have been forwarded along with the necessary documents.
3. The Grievance Cell will assure that the grievance has been properly solved in a stipulated time limit provided by the cell.

Exclusions:

The grievance Redressal cell shall not entertain the following issues:

1. Decisions of the Governing Body, academic council, staff council meeting and other administrative or academic committees constituted by the Institution/University.
2. Decisions with regard to award of scholarship, fee concessions, medals etc.
3. Decisions on the rules and regulation of the college.
4. Decisions made by the higher authorities with regard to disciplinary matters and misconduct.
5. Decisions of the college in admissions of ANY course.
6. Decisions of the competent authority on assessment and examination result.

STEPS OF STUDENTS GRIEVANCE REDRESSAL PROCESS:

Student drops the complaint letter in the box or sends the complaint through e-mail, complaint box etc.
Step 1: Lodging of Complaint.

Students are required to fill out the student Grievance form and drop it in the box in the college premises or submit the same via email. Students must be sure to mention their credentials like, name, course, year etc., in their complaint.

Step 2:  Verification.

On receiving the complaint, the committee will record and verify the complaint.

Step 3: Action.

After verification of the complaint, the committee acts upon the complaint and takes necessary measures to resolve the issue.

Step 4: Intimating the student.

Once the complaint has been resolved, the student is informed about the outcome and the complaint is considered closed by the Department.

CONTACT

Students can email their complaints to grivances@riwar.collg.in

COMPOSITION OF GRIEVANCE REDRESSAL MECHANISM CELL